Sharing the journey of coordinated access in Winnipeg

This project documented Winnipeg’s journey to a coordinated access housing and homelessness system. We partnered with End Homelessness Winnipeg to develop a program logic model and evaluation framework to guide implementation.


End Homelessness Winnipeg


Literature review
Logic model development
Evaluation framework development
Consultations with stakeholders and community members


Report with logic model
Evaluation framework

About the Project

We undertook a community-based research project to develop a logic model and evaluation framework that was grounded in the values of Winnipeg’s community. We reviewed previous work conducted by local scholars, conducted a rapid literature review on coordinated access and cultural safety practices, and held consultations with local stakeholders and community members to validate the logic model.

Sharing the journey of coordinated access in Winnipeg Report Mock up
Photo of Winnipeg

What We Did

To begin, a Project Advisory Committee was created. This Committee provided guidance on the project and was composed of stakeholders from End Homelessness Winnipeg, community members, and the Canadian Observatory on Homelessness. The Committee shared valuable information on the context of Winnipeg, the history of coordinated access in Winnipeg, and the vision for a fully implemented coordinated access system.

We drafted a program logic model that outlined the vision, goals, target population, eligibility, inputs, activities, outputs, outcomes and guiding principles of a fully operational coordinated access system in Winnipeg.

Having a draft program logic model prepared, the next step involved verifying the logic model with members of the community. Five consultations took place with community members that reflected the diversity of Winnipeg. This included Indigenous people, older adults, women and gender-diverse communities, people with disabilities, young people, newcomers and refugees, and 2SLGBTQ+ individuals.

Theoretical Framework for Building Cultural Safety in Mainstream Organizations

“Thanks to the Hub Solutions team, Winnipeg is one step closer to implementing a coordinated access system. The program logic models they developed with us had broad community input and will be pivotal to our work as we move ahead.” - Betty E., End Homelessness Winnipeg


We created two logic models: The first for policymakers and stakeholders in the homelessness and housing system, and the second for the broader community. The consultation sessions were vital in creating logic models that were grounded in lived and living experiences and relevant to a variety of audiences.
Going forward, the logic models can serve as guiding frameworks for End Homelessness Winnipeg to base the emerging coordinated access system on. They should be viewed as living documents, meaning that the components of the document may change over time as the coordinated access system grows. This will require that the logic models be reviewed on an annual basis so that community members continue to have an opportunity to provide input on the coordinated access system.

Read the full report here

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